Customer Service Center

Facilities Management strives to provide expert maintenance services to Cal Poly Humboldt. Our Customer Service Center is the primary contact to report emergency or maintenance requests.

Please use the contact information below to reach the Customer Service Center, or submit a request online. 

Phone: 707-826-4475

Email: fmservice@humboldt.edu

We are located at the corner of 14th and B streets at the south end of campus. 

What we do: 

• Our Customer Service Center (CSC) is the service connection point for all facilities-related requests and inquiries. CSC handles all inquiries for facility-related emergencies, maintenance work, repairs, custodial, landscaping, pest control, temperature issues, and moving. 

Who we are:

• Customer Service Center Staff serves as a point of contact to report billable and non-billable maintenance services either on-line or over the phone
• Facilities Management Front Desk Staff provides help with everyday questions regarding Facilities Managment, as well as scheduling of fleet services 
• Facilities Management Business Support Staff enables our crews to do work necessary to keep the campus operational and beautiful 
• Useful information:
  • Humboldt Cost Recovery Policy
  • Chargeback Procedure (including estimating)
  • Non-general funded facilities subject to Cost Recovery per the campus Cost Recovery Policy:
    • Housing facilities (Maintenance and operations are funded via quarterly chargebacks per the Housing/FM service agreement.)
      • Campus Apartments
      • Cypress Residence Hall The Hill - Sunset & Redwood Residence Halls
      • Canyon - Alder, Cedar, Chinquapin, Hemlock, Madrone, Maple, Pepperwood & Tan Oak Residence Halls
      • Creek View - Fern, Juniper, Laurel & Willow Residence Halls; Creekside Lounge
      • College Creek - Del Norte, Mendocino, Shasta & Trinity Residence Halls; Community Center
      • Jolly Giant Commons
      • Housing Operations Building (Housing Grounds Shop)
      • Housing Cogeneration Unit
    • Figueiredo Building (Current MOU states maintenance and operations will be covered using general fund resources without chargeback.)
    • Student Health and Counseling (Operations covered without chargeback by Student Fees feeding into General Fund. Maintenance billed to Health Center to be paid from Student Health Center Maintenance Fees.)
    • Samoa Facility (Current lease states maintenance and operations will be covered using general fund resources without chargeback)
    • KHumboldt Transmitter Sites (To be determined by lease or agreement at a later date)
    • Schatz Forestry Research Station (To be determined by lease or agreement at a later date)
    • 737 G st Arcata (To be determined by lease or agreement at a later date)
    • SBDC 3rd Street Eureka (Current cost allocation model states maintenance and operations will be covered using general fund resources without chargeback)