Campus Assistance, Response, and Engagement (CARE)

TO REFER STUDENTS OF CONCERN CLICK BELOW 

REFERRAL FORM

STUDENT SELF REFERRAL CLICK BELOW

REFERRAL FORM 

 *The Dean of Students Office is NOT AN EMERGENCY SERVICE. If you or someone you know is dealing with an immediate emergency please dial 911 or 988 for the suicide crisis lifeline.*

Welcome!

Our intention is for the CARE Services Program to be a safe and trusted campus resource that supports students who are overcoming extenuating circumstances. This site contains information to assist you in accessing on and off campus resources related to basic needs and health and wellbeing services. Click the drop down menus (on the right) to learn more about resources in our community. We know that sometimes it can be difficult to access resources on your own, and we are happy to help students navigate the process to make it more accessible.

If you have any questions, or if our services sound like they could be helpful, please contact our office at (707) 826-3504 or email us at dos@humboldt.edu. The CARE Services office is located in the Dean of Students Office in Siemens Hall 211.

What We Do

Our Mission: The Campus Assistance, Response, and Engagement (CARE) program’s primary mission is to support the wellbeing and success of Cal Poly Humboldt students by facilitating referrals, support, and advocacy through non-clinical interventions.

*If you or someone you know is dealing with an immediate emergency please dial 911 or 988 for the suicide crisis lifeline.*

CARE Services Include:

• Referrals for students to basic needs resources and related services on and off campus
• Academic accommodations/advocacy including notifying professors regarding missed classes, dropping a course, and withdrawing from a course due to extenuating circumstances
• Help with navigating and explaining university policy and procedures
• Consultation for the university community regarding students of concern
• Follow-up services in collaboration with parents, guardians, community agencies, other university departments, and other stakeholders in the student’s success
• Depending on the nature of the situation, CARE Services will consult with Cal Poly Humboldt offices impacted by a crisis

Temporary Transitional Housing Program:
 

• Provides a short-term housing space on campus for students who are without housing, having challenges obtaining housing, or facing a housing emergency
• Available up to 21 nights in the Fall and Spring semesters for matriculated Cal Poly Humboldt students
• Program is subject to availability and access to the program is at the discretion of CARE Services and Cal Poly Humboldt Housing and Residence Life
• Please see the program guidelines here for more information

Limitations of CARE Services:

• Title IX and DHR accommodations (For issues related to intimate partner violence, sexual assualt, stalking, harassment, discrimination, and/or retaliation, please click here)
• Student conduct issues (For concerns related to academic or behavior conduct, please click here)
• Direct clinical or counseling services (For information about physical and mental health services at Cal Poly Humboldt, please click here)
• Academic or career advising (For information about academic or career advising services at Cal Poly Humboldt, please click here)
• Academic reinstatement support after disqualification (For information about the reinstatement process, please click here)
• Support for alumni or non-matriculated students (For local resources, please see our On and Off Campus Resources drop down menu) 
• Accessibility and disability services (For information about services at Cal Poly Humboldt, please click here)
• Changing the learning modality of courses (Please consult with instructors about considerations)

Connecting with CARE Services:

Our services are currently available by appointment to matriculated Cal Poly Humboldt Students in-person on campus, virtually through Zoom, and phone.  At this time we are not able to accept same day drop-in appointments. Below are our current office hours:

Monday - Friday: 9:00am - 4:00pm

Students:

Students can schedule an appointment by emailing dos@humboldt.edu and we can also be reached at our main phone line (707) 826-3504 where you may leave a voice message for someone to return your call.  Students may also submit a CARE self-referral form and someone from CARE Services will reach out to offer a meeting.

Staff and Faculty:

Staff and Faculty submitting a referral for a student of concern, please use the CARE referral form as we will prioritize these referrals.  If you have questions about referring students or would like to consult with CARE Services, please email dos@humboldt.edu or call (707) 826-3504.

Community Members:

Community members submitting a referral for a student of concern, please use the CARE referral form as we will prioritize these referrals.  If you have questions about referring students or would like to consult with CARE Services, please email dos@humboldt.edu or call (707) 826-3504.

Maxient Correspondence:

CARE Services will communicate with students through Maxient — a secure, web-based case management application that is used to maintain student interactions and information with CARE Services.  Students may access this information by request.

If a student is referred to CARE Services or is working with CARE Services, they may receive an email from “notifications[at]maxient.com.”  The email will show the sender from a humboldt.edu email address, with their name followed by “(via Maxient).”

It is important to know that this is an authentic email from the university. It is not spam or a phishing attempt.

In addition to a brief explanation, the body of the email will typically contain a link to a letter. The letter is accessible through a login page. Once logged in to the Maxient portal, students can access their letter, which will be a .pdf document. Student may print or download and save the letter for their own records.

If you have difficulty accessing a letter in Maxient — or want to confirm the legitimacy of the email — contact us at dos@humboldt.edu or (707) 826-3504.

*Our program abides by the Federal Education Rights and Privacy Act (FERPA). Due to this we are a private but not a confidential resource.*