Presentation Year

2020

Depreciated Participant

Pamela AcquaroAnthropologyUndergraduate Student

College or Department

Short Description of your Research or Creative Project (700 characters or less)

Interacting with cashiers is commonplace for most Americans. This study included exploration of the nature of customer-cashier interactions. The overarching finding was that social attitudes and expectations for cashiers create a climate in which cashiers are dehumanized and vulnerable. Ultimately, cashiers are expected to maintain a polite, enthusiastic, robotic persona while rules of conduct for customers are mostly unrestrictive. The results exhibit the importance of paying attention to one’s own attitudes and behaviors toward workers. Cashiers are human and attempting to look beyond their “customer service personas” is important to foster positive socialization and environments.

Is your project focused on any of the following?

Permission to Publish Work

Yes

Node ID

883

Page Classification