Online: Request Help
Phone: (707) 826-HELP (4357)
Email: help@humboldt [dot] edu
In Person: Library 120 • Hours
System Status
| System |
Issue start |
Who is affected | What happened |
|---|---|---|---|
| Campus Data Network | Jan 5 2010 - 08:00 | All Students, Faculty, & Staff occupying the Harry Griffith Hall building 004 during upgrade window. | As part of the CSU ITRP2 network project, network equipment will be replaced every 3 - 5 years to keep the campus data network modern, secure and robust. See http://www.humboldt.edu/its/itrp2-upgrades for the HSU project schedule. The ITRP2 project charter can be found at http://www.calstate.edu/tis/itrp/itrp2/ |
| Campus Data Network | Jan 7 2010 - 09:00 | All Students, Faculty, & Staff occupying the Science A building 003A during upgrade window. | As part of the CSU ITRP2 network project, network equipment will be replaced every 3 - 5 years to keep the campus data network modern, secure and robust. See http://www.humboldt.edu/its/itrp2-upgrades for the HSU project schedule. The ITRP2 project charter can be found at http://www.calstate.edu/tis/itrp/itrp2/ |
| CMS/Peoplesoft | Jul 1 2010 - 22:00 | Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions | A DARwin interface fix is scheduled for installation. |
| Campus Data Network | Jul 2 2010 - 08:00 | 2nd Floor Users in Theatre Arts Building | All network ports have been exhausted requiring the installation of a larger switch in Theatre Arts Building. |
| Account Center | Jul 6 2010 - 08:40 | All KBOX users | The system has been rebooted and secure logins are now available. |
| Help Desk | Jul 7 2010 - 07:00 | All KBox Users | |
| Campus Web Sites | Jul 8 2010 - 15:30 | All Users browsing https://www.humboldt.edu, etc. | An Apache VHOST was moved to a different host from the Production Web server. VHOSTs with SSL (https:) support require their individual IP addresses, and shouldn't be configured as named-vhosts (sharing another VHOSTs IP address). When the VHOST was moved to the target Web server, the VHOST configuration had to be changed from named to IP based VHOST. This was an oversight by Systems Administration. The problem has since been fixed. |
| CMS/Peoplesoft | Jul 14 2010 - 18:00 | Anyone who uses Student Center, Faculty Center, HR, Student Records, Student Financials, Fin Aid, Admissions | HCM Maintenance Packs 9.0, 9.01, and 9.02 are scheduled for installation. |
| Campus Phone System | Jul 15 2010 - 12:00 | UPDATE: Redwood Manor phones with the exception of E | Some lines were damaged during construction around that building. |
| Campus Web Sites | Jul 18 2010 - 09:16 | All Users browsing http://www.humboldt.edu, etc. | Web services have been moved to the new system (Central Web). Please check your links and report any problems. |
| Campus Web Sites | Jul 20 2010 - 08:40 | Campus Web Developers | Web migration. |
| Other | Jul 20 2010 - 09:39 | Users of Account Center | Needed to reboot LD1. |
| Account Center | Jul 20 2010 - 14:00 | All Users using Account Center | The LDAP database on the Master LDAP server has become corrupt, and will be re-built from an earlier backup. This is estimated to take about 45-60 minutes. |
| Account Center | Jul 20 2010 - 14:58 | All users of Account Center. | |
| Account Center | Jul 20 2010 - 16:16 | All Users using Account Center | Master LDAP database has been restored from a.m. backup. Consumer LDAP server has been cloned, and is in the process of re-sync'ing data from Master LDAP server. |
| Account Center | Jul 21 2010 - 09:59 | All users of Account Center | |
| Off-Campus Internet Connection | Jul 28 2010 - 10:06 | Marine Lab and UPD | Due to some work that AT&T is doing, the T1 line between the main campus and Marine Lab will experience intermittent outages this morning. |
| Campus Phone System | Jul 29 2010 - 00:01 | UPDATE: Trinidad Marine Lab Phones Available | AT&T Cable damaged. AT&T working on it. |
| Campus Web Sites | Jul 29 2010 - 14:30 | Some web site developers | A glitch in the system which assigned developers was causing a problem for some developers. All developer permissions have been restored. |
| Account Center | Aug 1 2010 - 08:00 | All Users using Account Center, Banner Forms | Server Birch needs to be rebooted/patched/rebooted out-of-sequence. |
| CMS/Peoplesoft | Aug 4 2010 - 18:00 | Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions | The EOP/Learning Center Module; Student ID summary pages and Photo Mass Upload Module; and fixes for the CRM integration modification are scheduled for installation. |
| Wireless Network | Aug 5 2010 - 21:00 | Wireless users - campus wide | On Thursday, August 5th at 9pm there will be a brief (8 second) wireless outage campus-wide to install additional licensing on the campus wireless controllers. The licenses are required for the campus to activate an additional 50 access points to complete the final phase of the ITRP2 wireless project installation. |
| KBOX Ticketing System | Aug 6 2010 - 05:00 | People logging into help.humboldt.edu | The upgrade and configuration changes are complete. |
| Moodle | Aug 6 2010 - 07:00 | People who use Moodle | |
| CMS/Peoplesoft | Aug 6 2010 - 08:26 | CFS Users | The CO is investigating at this time. |
| Email and Calendaring | Aug 9 2010 - 04:30 | All Email, and Calendar users | The reboot has been scheduled outside of the regular maintenance window to troubleshoot isolated performance degradation. |
| KBOX Ticketing System | Aug 9 2010 - 16:44 | People logging into help.humboldt.edu | It appears as thought a combination of freshly imaged machines checking (causing license limits to be reached) in along with a reporting query being run really slowed the system down. We have rebooted the system and are correcting the licensing issue. |
| Pharos Pay-for-Print | Aug 10 2010 - 17:00 | People printing in computer labs | We are taking snapshots of the systems to solve a problem with pop-up restrictions. |
| Campus Phone System | Aug 11 2010 - 08:10 | Marine Lab at Trinidad | |
| KBOX Ticketing System | Aug 11 2010 - 10:40 | All KBox Users | Simple SQL query caused system to become unresponsive |
