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System Status

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System Status Archive

System Issue start Who is affected What happened
Google Apps - Mail Dec 6 2013 - 10:19 ** Service is once again available ** Google E-mail Users ** Service is once again available ** Currently investigating.
Other Dec 4 2013 - 07:00 Vlab, Virtual Desktop, Citrix Users The license server version must be upgraded for the newer versions of xenApp and xenDesktop that are being deployed
Campus Phone System Dec 8 2013 - 08:00 Any campus phone user making local telephone calls TNS will be upgrading our AT&T local dialing trunks from analog to digital.
CMS/Peoplesoft Nov 27 2013 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window the following items will be installed: Data Warehouse CLOB convert mod, Self Service Advisor Mod, Update to the Student ID Summary, and Change to field trip checklist.
Wireless Network Nov 26 2013 - 08:30 All campus community on campus Tuesday November 26th For Users: In order to keep the network working well, we have to add more capacity. If you will be here November 26th, you'll have to use a wired connection in your office. For IT Support: Additional IP sub-nets will be added to the existing Vlan pool to bring total support to just over 16K devices. This will change the main hashing algorithm used for load balancing among sub-nets, which necessitates forcing all devices to re-authenticate post outage.
KBOX Ticketing System Nov 21 2013 - 13:15 All KBox Users N/A
Off-Campus Internet Connection Nov 20 2013 - 21:29 All campus community on and off campus ***Final Update @ 22:25*** DoS attack against campus Resident caused significant delays in accessing the Internet from on campus. It also caused network delays in accessing HSU services from off campus. The attack was mitigated by HSU's upstream ISP, CENIC around 22:15. ***UPDATE 21:53 - Cause Identified as a Denial of Service Attack (Dos). We are working to isolate and filter the traffic. *** Unknown at this time, will post more information as it becomes available.
CMS/Peoplesoft Nov 20 2013 - 18:00 All CFS Production (FCFSPRD) and CFS Data Warehouse application and database services users. CFS Production (FCFSPRD) and CFS Data Warehouse application and database services will be unavailable, including process schedulers and integration broker, while Physical Inventory Tracking Report and CFS SSO Authentication are installed.
Campus Data Network Nov 20 2013 - 08:01 Network users in Warren House *** A UPS device was damaged by rain. Once the unit was replaced, service was restored. *** TNS is investigating. Check back for updates.
Campus Phone System Nov 17 2013 - 08:00 Campus phone users The existing T1 trunk needs to be upgraded. *** Update: TNS had to rollback configuration due to configuration issues on AT&T's end. AT&T has been contacted and a new cutover date will be scheduled.
Wireless Network Nov 17 2013 - 07:00 Wireless users The current SSL certificate will be expiring. A new SSL certificate will be pushed out to users. For information on what a SSL certificate is go to: http://en.wikipedia.org/wiki/Certificate_authority. *** AVAILABLE ***
Campus Data Network Nov 14 2013 - 08:02 Network users at Marine Lab Trinidad *** The outage was caused by the Suddenlink Edge Router in Humboldt County needing to be reset at 3am this morning due to unplanned maintenance.*** ** Update as of 11/14/13 8:08am, Network connectivity has been restored. Contacting Suddenlink for cause, will report back as soon as we know. ** TNS is investigating. Check back for updates.
Other Nov 13 2013 - 09:55 * UPDATE: Service was once again available as of 11AM this morning. * Users trying to run audit reports in DARS. * UPDATE: Service was once again available as of 11AM this morning. * We are experiencing DARS Intermittent Errors when people are running audits. Check back for updates.
Other Nov 17 2013 - 05:00 All Users Scheduled monthly maintenance.
Moodle Nov 14 2013 - 04:00 All Moodle Users Production Moodle needs a reboot as part of the install process. We will boot the server tomorrow morning at 4am. The boot should take 30 minutes.
Campus Data Network Oct 30 2013 - 17:05 Campus Access to the Internet The campus is experiencing a Denial of Service (DOS) attack which is overwhelming our connection to the internet Update - worked with internet service provider and access appears to be resolved as of 5:55 pm
Other Oct 25 2013 - 07:12 library Issues with drivers and system updates have been resolved
CMS/Peoplesoft Oct 23 2013 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window MP 10.01 will be installed.
Other Oct 20 2013 - 11:00 Users accessing https://its-sharepoint.humboldt.edu/........ There is process running to attempt to virtualize the server and add additional disk space.
Other Oct 20 2013 - 05:00 All Users Scheduled Maintenance Window
CMS/Peoplesoft Oct 16 2013 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window the following item will be installed: Update to Fullerton script for CSU Online for Extended Ed.
Campus Data Network Oct 14 2013 - 20:21 Trinidad Marine Lab Only According to Suddenlink, our provider to the Trinidad Marine Lab - Network connections were intermittent yesterday and ultimately resulted in a complete service outage. The issue was identified as the, "ingress of a bad tap" (unauthorized signal leaking into the coaxial network).
Off-Campus Internet Connection Oct 14 2013 - 13:13 Anyone trying to connect to the internet off campus ***Update 14OCT13 @ 1:55PM - Per CENIC, our Internet Service Provider, a Denial of Service attack targeting the Santa Clara Office of Education has been mitigated. It affected HSU because our connection shares an facility with Santa Clara's connection.
Campus Data Network Oct 11 2013 - 17:00 Network users in the MarCom Bldg (088) and Walter Warren Hs (038) *** Update as of 10/10/13 08:50am - due to the power issues today, TNS installed the new UPS this morning. Work has been completed. No outage will occur on Friday Evening at 5pm. *** A new replacement UPS unit will be installed.
CMS/Peoplesoft Oct 9 2013 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window a Student Services Summary fix will be installed.
Other Oct 8 2013 - 08:42 myHumboldt Portal Logins We are investigating. Check back for updates. The Portal system has been rebooted, and is now working normal. Programmers are investigating the cause.
Other Oct 7 2013 - 15:08 Faculty/Staff logging into Map-Works Final update: All MAP-Work issues resolved. MAP-Works portlet/pagelet is fully operational along with MAP-Works.
Other Oct 7 2013 - 10:31 Faculty/Staff logging into Map-Works ** UPDATE: The data issue has been fixed and Map-Works has finished processing the files...all direct connects should be back in place and all staff/faculty attached back to courses. In my.humboldt.edu Portal, the portlet is still having issues for some, if your portlet doesn't show the link to login, visit: https://humboldt.map-works.com/ to login. ** Due to data extract problem over the weekend faculty/staff logging into Map-Works will not see any direct connected students. And students will not see any direct connect staff.
Campus Phone System Oct 4 2013 - 11:50 Some users using our phone system ** Update as of 10/7 1:11pm Service is available. AT&T performed tests and no problem was found. TNS will continue to monitor closely. Ticket will remain open until October 11, 2013.** *** Update as of 1:06pm. AT&T has been contacted and is investigating the problem. We will update when we know more.*** **Services have been restored at 12:24pm** TNS is investigating. Check back for updates.
Campus Data Network Oct 3 2013 - 06:30 Network users in these two buildings, Marcom and Walter Warren ** Services have been restored. There was a problem with the ups.** TNS is investigating. Check back for updates.
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