Online: Request Help
Phone: (707) 826-HELP (4357)
Email: help@humboldt [dot] edu
In Person: Library 120 • Hours
System Status
| System | Issue start |
Who is affected |
What happened |
|---|---|---|---|
| Email and Calendaring | Sep 30 2010 - 22:00 | Zimbra will be shut down in order to upgrade storage controller hardware. | |
| Banner Information System | Nov 23 2010 - 14:28 | ||
| Other | Nov 23 2010 - 14:41 | ||
| Other | Oct 11 2011 - 17:30 | ||
| Other | Jun 21 2012 - 17:30 | Virtual hardware will be upgraded to the current version. | |
| Other | Oct 23 2012 - 13:50 | ** UPDATE: Services once again available 10.23.12 19:00 ** TNS is looking into an issue with a data switch. CAS services have been restarted to bring degraded Portal services back online. | |
| Network Folders | Jan 6 2013 - 11:00 | A filesystem move is running that will take longer than the standard maintenance window. | |
| Campus Data Network | Nov 1 2010 - 06:00 | All Students, Faculty, & Staff occupying Forbes Complex buildings 24A & 24D during upgrade window. | As part of the CSU ITRP2 network project, network equipment will be replaced every 3 - 5 years to keep the campus data network modern, secure and robust. See http://www.humboldt.edu/its/itrp2-upgrades for the HSU project schedule. The ITRP2 project charter can be found at http://www.calstate.edu/tis/itrp/itrp2/ |
| CMS/Peoplesoft | Jan 26 2011 - 18:00 | Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions | HUM-SR006, Student Services Mod (Fix)** |
| Other | Mar 4 2013 - 16:12 | ** SERVICE IS ONCE AGAIN AVAILABLE ** myHumboldt Portal Users | ** SERVICE IS ONCE AGAIN AVAILABLE ** The myHumboldt Portal is currently unresponsive. We're looking into the problem. |
| Other | Apr 8 2013 - 08:16 | ** SERVICE IS ONCE AGAIN AVAILABLE ** Faculty and Staff | ** SERVICE IS ONCE AGAIN AVAILABLE ** Investigating now. No ETA at this time. Will update as we know more. |
| Pharos Pay-for-Print | Feb 8 2013 - 19:00 | ** SERVICE IS ONCE AGAIN AVAILABLE ** Pay-for-Print Users | ** SERVICE IS ONCE AGAIN AVAILABLE ** On Sunday we repaired an issue with the C-Card server, restoring service. |
| Account Center | Jan 31 2013 - 09:54 | ** SERVICE IS ONCE AGAIN AVAILABLE ** Users of Account Center | ** SERVICE IS ONCE AGAIN AVAILABLE ** We are currently investigating. |
| Account Center | Mar 18 2013 - 08:41 | ** Service is once again available. ** Account Center One-Time Password Generators | ** Service is once again available. ** We are currently investigating. |
| Account Center | Mar 22 2013 - 13:19 | ** Service is once again available. ** Some users have reported problems with resetting their password. | ** Service is once again available. ** We are investigaing, please check back for updates |
| Campus Phone System | Oct 9 2012 - 14:11 | ** Update - System has been Restored ** All campus telephone users | ** Update - System has been Restored ** TNS is investigating. Check back for updates. |
| CMS/Peoplesoft | Feb 24 2012 - 07:57 | *** UPDATE *** Service was availabe at 9:21AM <Some CFS (PeopleSoft Finance) users> | Common Financial System (CFS) Production is having some access issues. Some campus users will not be able to log into or access the system at this time. CMS Central plans to send out a status update at 1:00 pm or sooner if the problem is resolved. |
| CMS/Peoplesoft | Apr 6 2012 - 13:56 | *** UPDATE: Service is once again available. *** <PeopleSoft Users> | *** UPDATE: Service is once again available. *** <The problem is currently being investigated.> |
| Other | Aug 13 2012 - 15:52 | **Service is once again available** Some myHumboldt Portal Users | We had a problem with one of the load balanced servers that serve up the portals and we have resolved it. |
| Campus Phone System | Sep 17 2012 - 15:10 | **UPDATE** Service once again available. Phone users in Marine Lab, experiencing congestion | TNS is looking into it, check back for updates |
| Wireless Network | Aug 21 2012 - 14:40 | **UPDATE: Service is once again available.** Occupants of Campus Apartments | *** Pairs went bad, once replaced, everything working normal *** Wireless network connection will be slow. What happened: The wireless link between Warren House and Campus Apartments is having problems. TNS is investigating. Check back for updates. |
| Campus Data Network | Oct 9 2012 - 13:00 | **UPDATE:** Service is once again available. ** All persons using the network at Walter Warren (Building 38) | **UPDATE:** Service is once again available. ** TNS is looking into it now. Check back for updates |
| Campus Phone System | Aug 12 2012 - 10:01 | **UPDATES COMPLETE** Anyone with PBX data changes (phone change from 561 to 203, caller-id, key assignments…) after 28JUL12. | **UPDATES COMPLETE** Isolated problem to specific hardware modules. Replaced modules. Reloaded PBX. |
| CMS/Peoplesoft | May 23 2011 - 09:50 | 1. PeopleSoft HCM users (anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions) 2. CashNet connection | Firewall connectivity issues. |
| Campus Data Network | Jul 2 2010 - 08:00 | 2nd Floor Users in Theatre Arts Building | All network ports have been exhausted requiring the installation of a larger switch in Theatre Arts Building. |
| Campus Phone System | Sep 17 2012 - 15:10 | <Phone users in Marine Lab, were experiencing congestion.> **Everything is now functioning normally** | **TNS is working with AT&T on what happened.** |
| Campus Data Network | Jun 20 2012 (All day) | Academic Networks on Campus (Computer Labs, Classrooms) | The buffer leak has been resolved via the Operating System upgrade. Routing ingress buffers were also tuned to handle the bursting traffic that was causing the degraded performance. At the next maintenance window the remaining network cores will also be upgraded and tuned. |
| Account Center | Mar 18 2013 - 08:40 | Account Center One- | |
| Account Center | Aug 25 2010 - 11:00 | Account Center users | Database was restarted. Should be back to normal. Please report any performance issues. |
| Account Center | Sep 13 2010 - 11:00 | Account Center users | UPDATE: Account Center is available. We are working on the problem. Check back for updates. |
