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Phone Bulletin

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System: 
Campus Phone System
Status: 
Available
Issue start: 
Nov 5 2010 - 16:38
Estimated resolution time: 
Nov 8 2010 - 12:30
Who is affected: 
Users trying to dial the 847 area code
Affected in what way: 
Users are unable to dial the 847 area code normally. TNS is investigating.
Workaround: 
On a digital phone, if you have an available TNS or ENR speed dial key you can store the number on it and dial the number from the speed dial key. Go to the Telecommunications web page at http://www.humboldt.edu/tns/telcom.php and open your phone's user guide for assistance. No work around at this time for Analog phone users.
What happened: 
It was discovered that 847 is a prefix with in the 707 area code here locally as well as its own area code within the state of Illinois. This caused routing confusion between the HSU phone system and AT&T. The HSU phone system has been conifigured to accommodate both instances as of 08NOV10 @ 12:30 pm.


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